3 interlocking layers of e-business:
–What business design can make your customers’ shopping and service experiences unique and memorable?
–What capabilities and competencies create rich customer experiences?
–In the quest for efficiency, how do you structure your organization for efficiency?
e-Business App Infrastructure
–Supports design by providing s/w functionality
–Strong app infrastructure foundation necessary from which to deploy e-business apps
–structural foundation supporting the app layer
–is a balance of structure and flexibility
–harnesses, safeguards, manages, and permits use of information in ways that are fast, safe and simple
–comprises the tech, utilities, and services needed for uninterrupted flow of e-commerce